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Privacy Policy

Effective Date: 02/01/2021

 

 

We at Bird Girl Pet Services LLC(“Company”, “we”, “us”) respect your privacy and want you to understand how we collect, use, and share data about you - our visitors, users and customers. 

 

This Privacy Policy (“Policy”) addresses our data collection practices and describes your rights to access, correct, or restrict our use of your personal information. Unless we state otherwise, this Policy applies when you visit or use the Company website(s) – www.birdgirlpetservices.com – our social media channels and related platforms (“Platforms”).

By using the Platforms, you agree to the terms of this Policy, our Terms of Service (located at www.birdgirlpetservices.com/terms) or any other agreement that governs your use of our Platforms (collectively, “Agreements”). You should not use our Platforms if you do not agree with the terms and conditions contained in these Agreements.

 

1. WHAT INFORMATION WE COLLECT

 

Information You Provide Us

We collect information you provide directly to us. For example, we collect information when you create an online account, sign up to receive our emails, communicate with us on the Platforms or via third-party social media sites, or order our products or services. The type of information we may collect include your:

  • name

  • email address

  • zip code

  • billing address

  • service address

  • phone number

  • payment card information

  • services ordered

  • service dates

  • demographic information

  • any other information you choose to provide 

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Automatically Collected Information through Tracking Technologies

When you visit or use the Platforms, we may use cookies, pixels, tags, web beacons, and other tracking technologies to collect information about your browsing and purchasing behavior. The type of information we may collect include:

  • type of browser you use

  • access times

  • pages viewed

  • time spent on pages

  • links clicked 

  • your IP address

  • the referring link through which you accessed the Site

  • conversion information

 

2. WHAT WE USE YOUR INFORMATION FOR

 

We use collected information in a variety of ways, including to:

  • provide the products and services you request;

  • process transactions and send you related information (i.e., confirmations and receipts);

  • respond to your comments, questions and requests and provide customer service;

  • communicate with you about products, services, offers, promotions, and provide news and information we think will be of interest to you;

  • send you technical notices, updates, security alerts, and support and administrative messages;

  • better tailor our Platforms to your interests and needs; 

  • carry out profiling activities in order to learn more about you; and

  • offer you tailored advertising based on your behavior on our Platforms. 

 

3. WHO WE SHARE YOUR INFORMATION WITH 

 

Publicly Shared Information

Any information that you voluntarily choose to share in a public area of our Platforms (e.g., by posting a comment to a blog post or leaving a review) will be available to anyone who has access to that content. 

 

To Company Employees and Contractors

We may share your personal information within the Company to our employees and contractors in order to deliver our services and products to you.

 

Third-Party Service Providers

We use third-party service providers to collect and process personal information from or about you on our behalf.  Examples include data analysis, marketing and advertising services, email and hosting services, customer services and support, hosting customer accounts, processing credit card payments, and collecting customer research or satisfaction surveys. They have access to the personal information needed to perform their functions.

 

Analytic Services

We use third-party browser and mobile analytics services, like Google Analytics, on the Platforms. These services use tools to help us analyze your use of the Platforms, including information like the third-party website you arrive from, how often you visit, events within the Platforms, usage and performance data, and purchasing behavior. We use this data to improve the Platforms and provide information, products and services that may be of interest to you.

 

Law Enforcement, Legal Process and Compliance

We may disclose personal information about you (1) if we are required or permitted to do so by applicable law or legal process (such as a court order or subpoena), (2) to law enforcement authorities or other government officials to comply with a legitimate legal request, (3) when we believe disclosure is necessary to prevent physical harm or financial loss, (4) to establish, exercise or defend our legal rights, (5) in connection with an investigation of suspected or actual fraud or illegal activity or (6) otherwise with your consent.

 

Change of Ownership

We reserve the right to transfer to relevant third-parties any information we have about you in the event of a potential or actual sale or transfer of all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation) or other business combination. In such case, we will require the relevant third parties to provide comparable levels of protection as we provide with respect to the information we share.

 

4. KEEPING YOUR INFORMATION SECURE

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

 

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

 

5. YOUR RIGHTS

 

Under the General Data Protection Regulation, you may have a number of important rights free of charge. Please note that for each of the rights below we may have valid legal reasons to refuse your request.  In such instances, we will let you know if that is the case. In summary, your rights include: 

 

  • Fair processing of information and transparency over how we use your use personal information;

  • Access to your personal information and to certain other supplementary information that this Policy is already designed to address;

  • Require us to correct any mistakes in your information which we hold;

  • Require the erasure of personal information concerning you in certain situations;

  • Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;

  • Object at any time to processing of personal information concerning you for direct marketing;

  • Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;

  • Object in certain other situations to our continued processing of your personal information;

  • Otherwise restrict our processing of your personal information in certain circumstances.

 

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulation.

 

If you would like to exercise any of those rights, please:

 

  • Email, call, or write to us (see “How to Contact Us” below);

  • Provide us enough information to identify you (e.g., account number, user name, registration details);

  • Provide us proof of your identity and address; and

  • Provide us sufficient information to which your request relates (e.g., any account or reference numbers).

 

Email Communications: If you would like to unsubscribe from any email marketing communications we send you, you can click on the unsubscribe link at the bottom of the message. 

 

Cookies and “Do Not Track” Signals: Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies, but note that doing so does not necessarily affect third party flash cookies used in connection with the Platforms.

 

Bird Girl Pet Services LLC currently does not have the ability to recognize Do Not Track Signals. 

 

 

Information from Third Parties: To manage the information we receive about you from a social media site or other third parties, you will need to follow the instructions from that party for updating your information and changing your privacy settings, where available. The information we collect is covered by this Policy and the information the third-party collects is subject to such third party’s privacy practices. Privacy choices you have made on any third-party site will not apply to our use of the information we have collected directly through our Platforms.

 

6. THIRD-PARTY SITES

The Platforms may contain features or links to websites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through the Platforms. We are not responsible for the content or privacy and security practices and policies of third party sites or services to which links or access are provided through the Platforms. We encourage you to learn about third parties’ privacy and security policies before providing them with information.

 

8. DATA RETENTION

We will retain your personal data and service agreements for seven years from the last date of service.

If you wish to have your information deleted, please contact us (see “How to Contact Us” below).

 

9. OUR POLICY CONCERNING MINORS

Minors should not use the Platforms. If we learn that we’ve collected personal data from a minor, we will take reasonable steps to delete it. Parents who believe that Company may have collected personal information from a minor can submit a request that it be removed by contacting us (see “How to Contact Us” below).

 

11. CHANGES AND UPDATES TO THIS POLICY

We may change this Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Policy, and in some cases, we may provide you with additional notice (such as sending you an email notification). We encourage you to review the Policy whenever you interact with us to stay informed about our information practices and the ways you can help protect your privacy.

 

12. HOW TO CONTACT US

 

If you have any questions about this Privacy Policy or the information we hold about you, please contact us at: 

Bird Girl Pet Services LLC

kait@birdgirlpetservices.com

516-902-2423

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